| Term | Definition |
|---|---|
| Pre-Arbitration |
Pre-arbitration is the part of the chargeback process where the merchant must decide to either accept liability for the chargeback or escalate the case to arbitration by the card network. This occurs after the merchant has already pursued representment, providing evidence against the chargeback claim. If the dispute isn't resolved in representment, pre-arbitration follows. Read more >>> |
