Fighting Chargebacks the Smart Way
We believe in looking out for our client’s best interests, which means
offering solutions that deliver a true return on investment. Our
combination of human expertise, artificial intelligence, and white-glove
service allows us to fight chargebacks, recover revenue, and obtain
data-driven insights that improve customer satisfaction and retention.
Taking the pain out of chargebacks
Founded in 2014, Chargeback Gurus provides end-to-end transaction dispute management services to leading brands around the world. We help businesses recover revenue lost to chargebacks and proactively prevent disputes from happening in the first place. Our success in fighting and preventing chargebacks has driven rapid growth, earning us a spot on the Inc 5000 fastest-growing companies list three times.
Better Data, Better Results
Chargeback Gurus is the only provider offering deep dive analytics using more than fifty data points to help merchants reduce chargebacks organically. We utilize mind & machine intelligence to understand chargeback root causes and fix vulnerabilities causing chargeback spikes for merchants. Our Advanced Dispute Intelligence platform, Veda, has helped numerous merchants proactively prevent 50% of disputes.
When fighting chargebacks for merchants, we utilize custom dispute packages that are specific to the merchant’s industry, the nature of the transaction, the chargeback reason code, the issuer/acquirer, and the end customer’s buying patterns, yielding a recovery rate that is three times the industry average.
Chargeback Gurus has been setting the bar for the rest of the industry with its research and innovations in dispute management, including our latest breakthrough in preparing machine-readable dispute packages for issuers utilizing artificial intelligence tools to make case decisions.
Privacy & Security
Chargeback Gurus offers peace of mind to merchants looking to outsource chargeback management services by making data security and privacy its highest priority. The company is PCI Level-1 certified, SOC2 Type 2 certified, and GDPR compliant.
Gurus shielding merchants
merchants trust CBGurus
lost revenue recovered
of all chargebacks recovered
Meet The Leadership Team
Tim Tynan is a seasoned senior executive and business leader with extensive experience delivering financial and operational results across the payments, financial services, and technology industries. Tim currently serves as CEO for Chargeback Gurus, a leader in chargeback prevention and recovery services for e-commerce payments. Tim is the former CEO of Bank of America Merchant Services, one of the largest payments and FinTech organizations in the United States. Prior to Bank of America Merchant Services, Tim was at Citigroup, where he served as the COO of the Global Transaction Banking business, which included payments treasury solutions. Before Citigroup, Tim held management positions and various leadership roles at IBM. Tynan has worked with various non-profit organizations and is currently on the boards of Borough of Manhattan Community College, A Chance in Life, and is the Co-Chairman of the New York Hall of Science. Tim serves on the Board of Directors for Brink’s Inc., and Engage fi, and is the former President and Chairman of the Electronic Transactions Association.
Chief Marketing Officer
Melissa Hendrick leads Chargeback Gurus strategic marketing efforts in her role as Chief Marketing Officer. Responsible for defining and activating the overall marketing strategy for Chargeback Gurus to establish a clear connection between marketing activity and business growth.
At her core she offers an unparalleled passion for igniting growth, building brands, demand, enabling revolutionary customer experiences, and driving connections with prospective and current clients and strategic partners. She is an omni-channel demand generation marketing executive with extensive B2B SaaS enterprise and mid-market marketing expertise across a broad range of marketing capabilities and marketing functions.
Her track record of success includes developing and executing result generating SaaS based B2B marketing, demand generation, digital channel management, integrated communications, channel and sales enablement, marketing operations and customer experience strategies and solutions.
In her prior role as Executive Vice President for Lockstep, Inc., Chief Marketing Officer of TeamSupport, LLC and Vice President of Yoon, Inc. she was responsible creating and implementing their respective marketing strategies to ignite brand that drives demand. Melissa graduated Summa cum Laude from the University of Texas and currently resides in Dallas.
Chief Operating Officer
Rodrigo is an international Risk Management professional with experience spanning countries in the Americas, Europe, and Asia.
With over 20 years of experience in the Investment, Commercial and Consumer Banking industry, Rodrigo brings in a robust governance and control background offering extensive knowledge in eCommerce, payments, cards, P2P networks and Electronic Wallets.
He is fluent in English, Spanish and Portuguese. Rodrigo's background and exposure to different markets and cultures have allowed him to achieve great results in diverse and challenging environments.
Head of HR
Marian has served in Financial Services as a Human Resources Executive with deep experience building, transforming, and leading the entire “hire to retire” employee life cycle. Before joining Chargeback Gurus,
Marian served as the Chief Human Resources Officer for Bank of America Merchant Services, LLC. She joined Bank of America in 1984 and held various leadership positions, including Human Resources Executive, Leadership Development Executive, HR Shared Services Executive, and served as an M&A Human Resources Change Integration Manager. Other experience includes - Training Manager for Metric Constructors and a Psychometrist for Eckerd Youth Alternatives, a therapeutic wilderness program for adolescents.
Marian graduated from Lander University with a BS in Psychology. She currently serves on the Board of Directors for Let’s Talk Interactive.
Chief Product Officer
Damo Sampathkumar is the Chief Product Officer and General Manager India Operations at Chargeback Gurus, and is responsible for product strategy, platform development and leading technology innovation for the next generation in payments technology with specific focus on Chargebacks and Risk mitigation. He specializes in cloud native mission critical payment systems creation, group up technology platform setup and operations. He strongly believes that the secret sauce of a successfully product is the interlock between the Client, Market, Sales, Technology and Product management, to this end the Product management practice at Chargeback Gurus runs as a collaborative workspace where magic happens!
Damo is also the General Manager for India Operations at Chargeback Gurus and works closely across functions to provide leadership, agility and support for the rapidly growing Gurus team globally.
In his career spanning over two decades, Damo has graduated through multiple generations of technology and innovation, constituted and run product advisory boards with industry experts, setup and executed product practices and ground up product marketing promotions through industry forums. He has successfully delivered multiple real-time platforms in the acquiring and issuing space across North America, Europe, India and the Middle East working with Central Banks, Acquirer processors and Fintech innovators. His greatest success has been to provide customer advocacy through diligently crafted solutions that help them achieve their business objectives.
Damo has previously held leadership roles at FSS, Renovite and Logica leading major projects across geographies, providing oversight of multiple products lines across hosted and on-prem models, transformation with for profitability & revenue Assurance, solution Architecture & sales support through setup of business solutions groups.
As a product leader, over the years Damo has put together strategic partnerships in the payments space for Transaction switching, Wholesale payments and Fraud and Risk management that have been game changers in the payments industry.
Damo holds an executive management certification from IIM Bangalore in General management, MS in IT and a Bachelor’s in Mathematics. He is an amateur cyclist and regular endurance rider who loves to ride out during his time off to bring the right balance between work and life.
Chief Finance Officer
Rebecca Beam is VP of Finance of Chargeback Gurus. Rebecca is a Certified Public Accountant in North Carolina and member of the AICPA. She spent much of her career working with private and equity-backed companies in various industries. Rebecca is an alumna of PricewaterhouseCoopers Private Company Services and former CFO in real estate and senior housing.
She earned her Bachelor of Science in Mathematics from the University of North Carolina at Chapel Hill and Master of Accounting from the University of North Carolina at Chapel Hill Kenan-Flagler Business School.
Chief of Staff
Co-Founder & Strategist
Suresh Dakshina is a Co-founder of Chargeback Gurus. A pioneer in data analytics and industry-specific risk management, he is a certified e-commerce fraud prevention specialist and Certified Payments Professional. He understands first hand the challenges that business owners face, especially when it comes to chargebacks and fraud.
Suresh holds a Master's degree from the University of Southern California, and has consulted Fortune 5000 companies for over a decade on chargeback and fraud minimization. He is a veteran speaker, and works closely with Card Networks like Visa and American Express on chargeback process optimization and compelling evidence policies. He loves spending time with his family and his Labradoodle, Joy, when he is not working.
Chairman of the Board of Directors
Chris Lundquist is the Chairman of the Board of Directors of Chargeback Gurus. Chris is an accomplished executive in the credit risk management, data analytics, and technology industries. Chris is the founder of LCI, the first company to provide electronic bankruptcy notifications for credit card issuers and today provides risk insight, prediction, and management solutions for banks and creditors. Under Chris’ leadership, LCI successfully navigated the complexity of state and local regulation, expanded into nine new industry verticals, and became the leading innovator of credit risk analysis and bankruptcy management solutions for more than 1.3 billion accounts, enabling customers to recover more than $1 trillion from bankrupt consumers and businesses. In 2013, LCI was acquired by National Bankruptcy Services, where Chris then served as the Chief Strategy & Technology Officer, and sold again in 2017 to Verisk, where Chris served as President of Verisk’s Financial Fraud and Credit Risk Management division from 2017 to 2021. Chris is an industry expert on credit and merchant risk, speaking at industry conferences, publishing extensive research, and developing legislative policies for credit risk management and bankruptcy process improvement.
Chris holds an MBA and a BS in Mechanical Engineering, both from Rennselaer Polytechnic Institute. He also completed Verisk’s Harvard Leadership Excellence Program and the University of Virginia’s Data Science Program.
Co-Founder & Board Member
Srii Srinivasan is a Co-founder of Chargeback Gurus. She is an industry veteran at minimizing chargebacks and fraud for card-not-present transactions, and is an active member of Electronic Transaction Association (ETA).
Prior to co-founding Chargeback Gurus, Srii owned two e-commerce ventures, and has first hand experience in dealing with chargebacks. She holds a degree in Computer Science Engineering. She enjoys spending her free time with her loved ones, doing charity work, and assisting others to become a better version of themselves, as she continually strives for self-improvement.
Board of Directors
Joe Price serves on the Board of Directors of Chargeback Gurus and is currently a Partner at Falfurrias Capital Partners (FCP). As a Partner at FCP, Joe provides operational and strategic support to each portfolio company’s executive team and has primarily been focused on the financial services, fraud and credit risk analytics, and information & marketing services verticals.
Prior to joining FCP, Mr. Price served in senior executive roles at Bank of America including President of Consumer and Small Business Banking, Chief Financial Officer, and Global Corporate and Investment Banking Risk Management Executive. Prior to Bank of America, Mr. Price was with PriceWaterhouse.
Mr. Price is the past Chair of the Board of Directors for Habitat for Humanity’s worldwide operations and former Chair of The University of North Carolina at Charlotte. He is also an Emeritus member of the Board of Advisors for the Belk College of Business at The University of North Carolina at Charlotte.
Board of Directors
Wilson Sullivan serves on the Board of Directors of Chargeback Gurus and is currently a Partner at Falfurrias Capital Partners (FCP). At FCP, Wilson leads the Fraud & Credit Risk Analytics industry campaign. Wilson first started as an Associate at Falfurrias Capital Partners before returning to business school to earn his MBA. After receiving his degree from the Tuck School of Business at Dartmouth College, Mr. Sullivan joined Edgeview Partners, a specialized investment bank that serves the unique merger and acquisition advisory needs of middle-market clients. Mr. Sullivan then re-joined Falfurrias Capital in 2012, being promoted to Principal in 2015 and then Partner in 2021.
Mr. Sullivan was a ground intelligence officer and reconnaissance platoon commander in the United States Marine Corps. He earned a Bachelor of Science degree in political science from the U.S. Naval Academy.