FOX Rent-A-Car Recovers 82% of Chargebacks
You may know Fox Rent-A-Car as one of the largest automotive rental companies in the world but did you know they are also winning their chargebacks in a very big way?
It didn't start out that way though, let's dive into the issues they were experiencing before they sought our expert guidance.
Challenges
Fox Rent-A-Car had a winning in-house team assembled prior to engaging Chargeback Gurus, however, it was costly to maintain their own group of experts so they began to vet 3rd party chargeback vendors to optimize their resources. During early conversations, some members of the Fox team expressed concern about outsourcing their disputes and did not believe a solutions provider would be as effective but one of their biggest pain points related to their processes and data.
"Your eager team was able to take what we started, run with the concept, and improve on it so much."
The Gurus began by reviewing Fox’s chargeback case data to establish which types of cases would occur most frequently and how had they been approached in the past. Based on their findings, the Subject Matter Experts at Chargeback Gurus prepared custom dispute packets that would later prove successful in dramatically improving their win rates.
Enter Chargeback Gurus
After the key components were in place and everyone was in agreement regarding the approach, Fox’s team was able to go live with Smart Chargeback Representment.
Additionally, they were able to immediately access Chargeback Gurus' proprietary FPR360 tool and identify the causes of their customer disputes alongside recommended solutions from their new team of experts.
Results
By partnering with the team of experts at Chargeback Gurus, Fox Rent-A-Car was able to bring an already impressive win-ratio from 77% to 90%.
By looking at their data through a more focused lens in FPR-360, they were able to evaluate the root causes of their chargebacks and establish long-term mitigation strategies.
"Everyone at CBG who works on our account is motivated and understands our business. I think that's what I appreciate most."
Fox Rent-A-Car found a solution provider who worked to understand their needs and as a result, met their goals, responded to cases earlier than anticipated, and were able to reallocate invaluable internal resources to more meaningful activities.
