Prevention

Prevent chargebacks with Enhanced Smart Prevention AlertsTM and Order Intelligence. Protect your merchant accounts and reduce your chargeback ratio by gaining access to the largest alert networks and all available pre-dispute intervention tools.

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Enhanced Smart Prevention AlertsTM

Don’t settle for generic solutions. With Enhanced Smart Prevention Alerts™, you gain industry expertise able to catch the alert notifications that slip through the cracks of automated systems, such as partial disputes and mismatched transaction dates. Combined with access to the world’s largest alert networks, you get more coverage than any other provider.
 

Features Overview

  • Expert Oversight: Our experts identify notifications that automated systems might miss, such as partial disputes. 
  • Simple Rule Sets: Easily manage and adapt your rules to fit your business needs. 
  • Client Success Support: Dedicated support to help you navigate and optimize your prevention strategies. 
  • Seamless Enrollment: We manage your enrollment with service providers for smooth integration. 
  • Quarterly Reporting: Detailed reports to track and improve your chargeback management. 
  • Chargeback Risk Monitoring: Ongoing risk monitoring by MID to proactively manage potential issues. 


  • Fully Managed Alerts: We handle the entire alert process, from receipt to resolution, so you don’t have to. 
  • Customizable Alerts: Disable types of alerts that don’t contribute to prevention; configure what works for you. 
  • Cost Efficiency: No cost for eligible duplicate alerts. 
  • Automated Notifications: Get notifications when the chargeback ratio on one of your MIDs is nearing the limit. 
  • Tailored Strategies: Implement custom alert response strategies instead of blanket refunds. 
  • Maximum Coverage: Authorized reseller of Verifi CDRN and Ethoca alerts. 


Order Intelligence

Chargeback Gurus Order Intelligence enables the real-time transmission of transaction data to issuers at the time of cardholder inquiry or dispute, allowing you to prevent many illegitimate chargebacks.

Order Intelligence combines Visa’s Order Insight and CE3.0, Mastercard’s Consumer Clarity, and Amex Dispute Resolution into a single service platform for ideal efficiency.
OI Screenshot

Ready to Start Preventing Chargebacks?

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  • 866-999-3758

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