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Rapid Dispute Resolution

Rapid Dispute Resolution is a Visa program that allows merchants to automatically issue refunds to resolve certain disputes. Merchants can set up rules according to their needs for which disputes should be resolved in this manner and which should be allowed to proceed. Rapid Dispute Resolution is part of the Visa Resolve Online (VROL) platform. Read more>>>

Real-Time Payments

Real-time payments are an emerging payment method that settles the transaction immediately upon completion. Instead of authorizing transactions and then settling them in batches, real-time payments transfer the money right away, giving the recipient immediate access to the funds. Real-time payments may be exploited by fraudsters, who can cash out as soon as their fraud is successful. Read more >>>

Refund Fraud

Refund fraud occurs when a fraudster exploits a merchant's refund policies for financial gain. There are a wide variety of methods fraudsters may use to commit refund fraud, including falsely claiming a product was never delivered, returning a counterfeit item instead of the original, or purchasing an item with the intention of returning it for a refund after using it for a period of time. Read more >>>

Representment

Representment is the process by which merchants contest a chargeback, submitting evidence that proves the dispute has no legitimate basis. The issuing bank will review this evidence and make a decision to either reverse or uphold the chargeback. If the chargeback is reversed, the funds will be returned to the merchant, but the merchant will still be responsible for paying a chargeback fee. Read more >>>

Retrieval Request

A retrieval request is a request for more information about a transaction sent to a merchant by the issuing bank. These requests are typically made when the cardholder doesn't recognize a charge on their account but doesn't have a compelling reason to suspect fraud. Retrieval requests have recently been phased out by the largest card networks in favor of newer systems for exchanging transaction details. Read more >>>

Return Item Chargeback

A return item chargeback is a fee charged to a bank customer who deposits a check that bounces. Despite the name, these fees have nothing to do with credit card chargebacks. Different banks use a variety of different names for this fee, including: deposited item returned, returned check fee, chargeback check fee, and cashed item returned unpaid. Read more >>>