Blog

What is Friendly Fraud? A Merchant's Guide

Table of Contents What Is Friendly Fraud? Friendly Fraud as Cyber-Shoplifting Customer Confusion Customer Dissatisfaction What Is Family Fraud? What's the Difference Between True ...
Read More

How to Prevent Chargebacks: A Practical Guide

For merchants, the financial impact of chargebacks can be substantial. Each chargeback represents not only the loss of the sale but also additional fees and hidden costs. That’s ...
Read More

Understanding the Mastercard Excessive Chargeback Program

Table of Contents What is the Mastercard Excessive Chargeback Program? What Are the Different Tiers of the ECP? How Do You Get Out of the ECP? Using Chargeback Prevention Alerts ...
Read More

Preventing Black Friday Fraud & Chargebacks

Black Friday is one of the biggest shopping days of the year, offering merchants an influx of customer interest and sales. Yet, with this increase in activity comes a heightened ...
Read More