Challenge 
Our client faced significant challenges with chargeback management, with only one employee handling chargebacks even as the company grew to manage over 100 properties. Total chargebacks increased to over 1,000 per month. This volume, combined with the difficulty of gathering evidence from many disparate properties, led to a revenue recovery rate of only 8%.
Approach 
Our expertise in the hospitality industry ensured a painless onboarding process, and our strategic approach to evidence gathering and representment significantly improved efficiency. By integrating with the client’s property management system, we eliminated the need for general managers to gather evidence, allowing them to focus on core operations.
Solution 
With Chargeback Gurus, our client achieved a remarkable 68% recovery rate within the first two months, up from just 8%. Our data-driven technology, scalability, and industry knowledge enabled the company to fight nearly 100% of chargebacks, recovering significant revenue and reducing losses.
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