Challenge 
Our client didn’t have the resources to fight the increasing number of retail and online reservation chargebacks they were facing. They also lacked the data analytics necessary to identify the root causes of chargebacks.
Approach 
Our onboarding team created a plan
to go live with Smart Chargeback Representment™ within 20 days. We provided custom analytics to monitor chargeback ratio by rental location, product offerings, and customer source to identify trends and determine root causes.
Solution 
We utilized Smart Chargeback Representment™ to fight chargebacks more effectively, achieving a recovery rate of 91%. Our CBG platform aggregated dispute data across all locations, MIDs, processors, and ERPs. Our analytics uncovered several causes of merchant error chargebacks that our client addressed to reduce incoming dispute volume.
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