Challenge 
The internal team at our client did not have the bandwidth nor expertise to effectively handle the chargebacks they were facing. Their chargeback win rate was only 18%, and they lacked a systematic analysis of chargeback trends and volumes
Approach 
We conducted training sessions prior to client onboarding to make the process seamless. Our strategic approach to addressing customer queries and representing technical chargebacks significantly reduced revenue loss. By implementing lean project methodologies, we successfully enhanced the efficiency of dispute resolution.
Solution 
We used Smart Chargeback Representment™ and our proprietary CBG platform to handle disputes across multiple locations, MIDs, processors, and ERPs. Our data-driven approach to chargeback representment resulted in an impressive 71% recovery rate for our client.
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