Challenge 
Our client was fighting only 5% of the chargebacks they received. The evidence needed to fight chargebacks was spread across multiple legacy systems, and our client lacked the IT resources necessary for an integrated solution.
Approach 
We created a custom onboarding plan to meet our client's needs and rapidly went live to manage their full chargeback volume without an IT lift. Our analysis uncovered that our client had a high percentage of repeat offender fraud across all their US and Canadian outlets.
Solution 
Chargeback Gurus utilized Smart Chargeback Representment™ to fight chargebacks more effectively and the CBG platform to aggregate disputes across all BUs, MIDs, processors, and ERPs. We increased the percentage of chargebacks fought from 5% to 100% while maintaining a 60% recovery rate. Our data science helped minimize fraud and identify and block repeat offenders.
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