Challenge 
The internal team in our client company did not have the bandwidth nor expertise to effectively handle the chargebacks they were facing. There was only one employee working on chargebacks part-time and little to no tracking of results. The pandemic shifted many payments online and caused a spike in chargebacks from $440,000 in 2019 to $2.8M in 2022.
Approach 
We provided our client with a tailored solution to tackle industry-specific challenges. Our monthly reports included key metrics like accepted
vs. fought chargebacks, win rate, regional trends, and analysis of repeat dispute filers. We uncovered and addressed our client's previously unknown issue of repeat offenders.
Solution 
Chargeback Gurus used Smart Chargeback Representment™ and the CBG platform to handle disputes across multiple locations, MIDs and processors, achieving a recovery rate of 64%. Our data analytics minimized fraud and merchant error chargebacks. Our online reporting and comprehensive dashboards empowered our client with essential insights at their fingertips.
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