Challenge 
Our client received 43K disputes monthly across four business units. With 18 systems housing transaction and purchase data for 15K+ retail locations and multiple online brands, dispute coverage was only 21% with a win rate of less than 20%.
Approach 
We achieved security, IT, and compliance goals within 30 days of onboarding the client. We developed an operational strategy tailored to the client's chargeback profile and technical limitations. As a knowledge partner, we kept the client informed about the chargeback process and evolving card network requirements.
Solution 
Chargeback Gurus used Smart Chargeback Representment™, a data-driven approach to analyzing and fighting chargebacks. We created Custom Dispute Packages that more effectively targeted the primary claim of the dispute. This resulted in a 3x increase in win rate while also greatly expanding the number of chargebacks that could be fought effectively.
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