Smart Dispute Solutions
Flexible Options

CBG's SaaS chargeback software combines
future-defining technologies with unparalleled security, AI orchestration and human oversight. Built for merchant service providers and acquirers.

Dispute Prevention

Stop chargebacks with Smart Prevention Alerts^TM & Order Intelligence.

Learn About Prevention

Dispute Resolution

Reverse chargebacks and recover more revenue with Smart Representment^TM.

Learn About Representment

Dispute Analytics

Intelligent analytics that uncover hidden vulnerabilities and trends.

Learn About Analytics

CBG's Unified SaaS Software
Designed for Smarter Chargeback Management

Built and Backed by Chargeback Experts

CBG's software leverages intelligent technologies, decades of experience, and human oversight.

Dynamic Dispute Packages

Build stronger, more effective dispute packages with intelligent evidence curation and deep industry expertise.

AI Augmented Decisioning

Drive intelligent outcomes with AI-orchestrated insights to prioritize cases, guide actions, and improve recovery potential.

SaaS Software for Merchant Service Providers and Acquirers

ISOs, PSPs, PayFacs, ISVs, marketplaces, and payment enablers managing multiple merchants.

Deliver a complete, expert-led dispute management capability to your merchants, using our ready-to-use chargeback management platform.

Prevent - Equip merchants with proactive prevention through a ready-to-use software platform.
Recover - Deliver expert-led recovery capabilities across your merchant portfolio.
Simplify - A unified platform for alerts, chargebacks, and correspondence, with automation built to handle high volumes.
Analyze - Portfolio-level visibility into performance, risk, and compliance.
Scale - Pre-configured dispute logic, ready integrations, enterprise-grade security, and private-label capabilities to scale your offering.

SaaS Software for Merchant Service Providers and Acquirers

ISOs, PSPs, PayFacs, ISVs, marketplaces, and payment enablers managing multiple merchants.

Deliver a complete, expert-led dispute management capability to your merchants, using our ready-to-use chargeback management platform.

Prevent

Equip merchants with proactive prevention through a ready-to-use software platform.

Recover

Deliver expert-led recovery capabilities across your merchant portfolio.

Analyze

Portfolio-level visibility into performance, risk, and compliance.

Scale

Pre-configured dispute logic, ready integrations, enterprise-grade security, and private-label capabilities with unlimited scaling.

Operational Models Designed to Fit Your Needs

Expert-Managed

Let our experts manage the chargeback process end to end, maximizing revenue recovery and allowing your staff to focus on other higher priorities.

Collaborative

Leverage your existing chargeback team alongside guidance from CBG experts in a flexible model customized to your business needs.

Self-Service

Give your chargeback team or the merchants you service access to the CBG platform, ensuring they have the tools they need to succeed.

FAQs

1. What is the Chargeback Gurus platform?

The Chargeback Gurus platform is an AI-orchestrated chargeback management solution that provides enhanced dispute prevention, representment, and analytics solutions.

2. Can Chargeback Gurus support both managed and self-service models?

Yes. Chargeback Gurus can support multiple operating models, including expert-managed services, collaborative solutions, and self-service chargeback management software for teams that want more direct control.

3. How does the CBG platform help merchants make better chargeback decisions?

The platform helps merchants understand where disputes are coming from, which cases need attention, what evidence may be required, and which prevention actions can reduce future chargebacks.

4. What kinds of businesses can use the CBG platform?

The Chargeback Gurus platform can be used by businesses of all kinds, including merchants, payfacs, ISOs, ISVs, merchant service providers, and more.

SaaS Software. Built for the Entire Chargeback Ecosystem.