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Chargeback Gurus (CBG) helps merchants manage chargebacks more effectively with AI-driven, data-backed solutions that reduce risk and improve revenue recovery. Our technology-powered chargeback management platform provides real-time insights, predictive analytics, and comprehensive reporting to help merchants stay ahead of evolving chargeback challenges. With deep industry expertise, CBG equips merchants with the technology and insights needed for effective chargeback prevention and recovery.
CBG’s innovative technology platform and industry expertise are used to put together winning custom dispute packages that are specifically designed for each industry. CBG’s unique blend of proprietary technology, industry expertise, and analytics recover more revenue, streamline processes, and maximize performance.
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*Time frame: January to December, 2024. Canceled Recurring Billing Chargeback % is measured across all industries in which CBG operates.
The tech and media industry is facing significant challenges in managing chargebacks across digital and physical transactions. Inconsistent transaction data, limited visibility into customer interactions, and frequent technical issues contribute to low chargeback recovery rates. Companies struggle with insufficient evidence to dispute chargebacks, gaps in transaction details such as missing IP addresses and device IDs, and poorly communicated policies, leading to preventable disputes and lost revenue.
Key Industry Challenges:
- Incomplete Transaction Data: Missing crucial details, such as IP addresses and device IDs, weakens dispute responses and reduces recovery chances.
- Technical Issues: Frequent credential login problems and user verification issues diminish the effectiveness of contesting chargebacks, especially for digital services.
- Insufficient Policy Disclosure: Lack of clear, upfront communication regarding policies at the time of payment increases the risk of chargebacks.
- Fraudulent Activity: High levels of payment fraud demand stronger fraud prevention measures and more effective customer verification.
- Ineffective Evidence Management: Inadequate documentation and inefficient processes make it harder to gather and submit evidence on time, leading to lost recovery opportunities.
The CBG approach focuses on refining data capture, speeding up evidence submission, and improving responses to complex disputes across the tech and media industry. By identifying key deficiencies in transaction details and policy communication, this approach enhances chargeback prevention and recovery efforts.
This approach includes:
- Comprehensive Case Review: Identifying gaps in data capture and dispute processes to streamline chargeback management.
- Optimized Documentation Process: Ensuring timely submission of essential transaction details such as device IDs and IP addresses.
- Effective Dispute Responses: Developing tailored dispute responses to address industry-specific chargebacks, such as subscription cancellations and credential-related issues.
Transparent Communication Practices
Enhanced Customer Support
Secure & Efficient Payment Processing
Thorough Record-Keeping & Dispute Management
Preventive Strategies for Chargeback Reduction
Analytics-Driven Insights
CBG’s expertise and technological integrations with top processors and PMS platforms empower hospitality clients to achieve substantial revenue recovery and chargeback reduction. Chargeback Gurus continues to drive meaningful improvements for clients, paving the way for sustained success in the hospitality sector by enhancing the customer journey and providing efficient dispute resolutions.
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