Clear Refund & Cancellation Policies
Where possible, display refund, cancellation, and bonus-related policies clearly to reduce disputes caused by unmet expectations.
Clear Billing Descriptor & Merchant Information
Try to ensure the billing descriptor on card statements is one that will be easily recognized by cardholders to avoid confusion-driven disputes.
Account Activity & Transaction Confirmation
Provide immediate confirmation of purchases to establish transaction awareness and reduce first-party disputes.
Player Account Verification
Implement authentication checks and account verification controls to limit fraudulent account creation and reduce repeat fraud activity.
Monitor High-Risk Transactions
Use fraud risk tools to identify abnormal customer behavior such as rapid purchase attempts with several different cards, unusual changes in location, etc.
Maintain Gameplay & Account Records
Maintain logs of player activity, account access, and transaction history to support dispute reviews when required.
Selective Representment
Apply clear rules to determine which disputes should be contested versus accepted, especially for low-value cases.
AVS & CVV Verification & 3D Secure
Where applicable, use AVS, CVV checks, and step-up authentication to reduce unauthorized transactions at the point of payment.
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