One Platform
Flexible Options

CBG’s software combines secure, intelligent technologies, proprietary AI, human oversight
and industry expertise.

 

Designed for Every Stage of Dispute Lifecycle

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CBG’s unified platform redefines how disputes are managed by replacing multiple tools and reactive workflows with an integrated software platform. 

Software Built for Smarter Chargeback Management

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Built and Backed by Chargeback Experts

Leverage decades of industry expertise embedded into the platform, with continuous guidance, best practices, and strategic support.
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Dynamic Dispute Packages

Build strong, dispute-ready evidence packages with intelligent evidence curation and deep industry expertise.

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AI-Augmented Decisioning

Drive intelligent outcomes with proprietary AI-orchestrated technology trained on one of the largest datasets of transactional history in the industry and guided by human expertise.

Flexible Options Ensure the Right Fit

For Merchants

Businesses looking to reduce disputes, improve recovery, and simplify operations.

Take control of disputes with a system that helps you prevent, manage, and recover with confidence, while your teams can stay focused on their core business.

  • Proactive prevention with Smart Prevention Alerts™ to stop disputes before they escalate.
  • Guided workflows with Smart Chargeback Representment™ to improve recovery rates.
  • Powered by embedded chargeback expertise, where every workflow is designed around what actually works in dispute management.
  • One centralized view for all alerts and chargebacks, eliminating scattered workflows.
  • Clear insights into trends, risks, and performance through robust analytics.
  • Enterprise-grade security with RBAC and SSO for controlled access.
  • Reduce manual effort with automation, built-in logic, and pre-filled data, while ready integrations ensure seamless connectivity with existing and new systems.
  • Strong outcomes with consulting support for custom dispute package frameworks, designed to improve efficiency and performance.

For Merchant Service Providers

ISOs, PSPs, PayFacs, ISVs, marketplaces, and payment enablers managing multiple merchants.

Deliver a complete, expert-led dispute management capability to your merchants, using our ready-to-use chargeback management platform.

  • One unified platform to manage alerts, chargebacks and correspondence across all merchants, without switching systems.
  • Powered by embedded chargeback expertise, where every workflow is designed around what actually works in dispute management.
  • Faster onboarding with pre-configured dispute logic, reducing setup time.
  • Automation at scale to handle high volumes without increasing operational effort.
  • Ready integrations that seamlessly connect with existing payment ecosystems and enable quick integration with new systems.
  • Portfolio-level visibility to stay on top of performance, risk, and compliance.
  • Enterprise-grade security with RBAC and SSO for controlled access.
  • Strong outcomes with consulting support for custom dispute package frameworks, designed to improve efficiency and performance.
  • Private-label capabilities to extend these services under your own brand.

CBG caters to the needs of SMBs and enterprise companies through an efficient, scalable platform.

Contact us to discover how our platform can adapt to your individual needs. With flexibile, robust, award winning technology, the CBG platform is always the right choice.