The Leading
AI-Automated Chargeback Management Platform

CBG’s platform blends AI-orchestrated automation with deep industry expertise to streamline the entire chargeback lifecycle.

Designed for Every Stage of Dispute Lifecycle

Dispute cycle2 2

CBG’s chargeback management platform redefines how disputes are managed by replacing multiple tools and reactive workflows with an integrated platform. 

Built for Smarter Chargeback Management

7-2

All-in-One Platform

Bring alerts, disputes, and representment into a single unified system, eliminating fragmented tools and enabling complete visibility across the lifecycle.
1-Dec-05-2025-11-12-04-6173-AM

Built and Backed by Chargeback Experts

Leverage decades of industry expertise embedded into the platform, with continuous guidance, best practices, and strategic support.
1-Nov-28-2025-02-29-43-0843-PM

AI-Assisted Decisioning

Drive smarter outcomes with AI-led insights, augmented by deep human expertise, to prioritize cases, guide actions, and improve recovery potential.
8

Custom Notifications

Stay ahead of risk with configurable alerts that monitor thresholds, compliance signals, and operational performance in real time.
2-Dec-03-2025-10-50-09-3422-AM

Flexible Workflow Support

Configurable workflows adapt to your existing systems to align with different operating models and integration needs.
8-1

Correspondence & Collaboration

Centralize communication and evidence handling to enable faster coordination, stronger submissions, and efficient resolution. 

Flexible Models Ensure the Right Fit

For Merchants

Businesses looking to reduce disputes, improve recovery, and simplify operations.

Take control of disputes with a system that helps you prevent, manage, and recover with confidence, while your teams can stay focused on their core business.

  • Proactive prevention with Smart Prevention Alerts™ to stop disputes before they escalate.
  • Guided workflows with Smart Chargeback Representment™ to improve recovery rates.
  • Powered by embedded chargeback expertise, where every workflow is designed around what actually works in dispute management.
  • One centralized view for all alerts and chargebacks, eliminating scattered workflows.
  • Clear insights into trends, risks, and performance through robust analytics.
  • Enterprise-grade security with RBAC and SSO for controlled access.
  • Reduce manual effort with automation, built-in logic, and pre-filled data, while ready integrations ensure seamless connectivity with existing and new systems.
  • Strong outcomes with consulting support for custom dispute package frameworks, designed to improve efficiency and performance.

For Merchant Service Providers

ISOs, PSPs, PayFacs, ISVs, marketplaces, and payment enablers managing multiple merchants.

Deliver a complete, expert-led dispute management capability to your merchants, using our ready-to-use chargeback management platform.

  • One unified platform to manage alerts, chargebacks and correspondence across all merchants, without switching systems.
  • Powered by embedded chargeback expertise, where every workflow is designed around what actually works in dispute management.
  • Faster onboarding with pre-configured dispute logic, reducing setup time.
  • Automation at scale to handle high volumes without increasing operational effort.
  • Ready integrations that seamlessly connect with existing payment ecosystems and enable quick integration with new systems.
  • Portfolio-level visibility to stay on top of performance, risk, and compliance.
  • Enterprise-grade security with RBAC and SSO for controlled access.
  • Strong outcomes with consulting support for custom dispute package frameworks, designed to improve efficiency and performance.
  • Private-label capabilities to extend these services under your own brand.

CBG caters to the needs of SMBs and enterprise companies through an efficient, scalable platform.

Contact us to discover how our platform can adapt to your individual needs. With flexibile, robust, award winning technology, the CBG platform is always the right choice.