REAL-TIME TRANSACTION INTELLIGENCE THAT PREVENTS CHARGEBACKS BEFORE THEY HAPPEN
Chargeback Gurus’ Order Intelligence helps merchants prevent disputes before they start by sharing verified order details, digital receipts, and refund policies with issuers in real time. The platform securely integrates with Visa’s Order Insight and CE3.0, Mastercard’s Consumer Clarity and First Party Trust, and Amex’s Accelerated Dispute Resolution. It helps prevent unrecognized transaction disputes, reduce chargebacks and TC40 count, ensure VAMP compliance, and provides analytics for clear visibility into dispute trends and financial impact. The process works through three key actions:
Deliver digital receipts and order details that help card holders recognize the purchase
Provide refund policies and merchant contact details so issuers can guide customers to the merchant for resolution.
Enable liability shift through Visa’s CE3.0 and Mastercard’s First Party Trust to reduce chargeback risk and strengthen compliance.
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