ORDER INTELLIGENCE™

REAL-TIME TRANSACTION INTELLIGENCE THAT PREVENTS CHARGEBACKS BEFORE THEY HAPPEN

 

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Chargeback Gurus’ Order Intelligence helps merchants prevent disputes before they start by sharing verified order details, digital receipts, and refund policies with issuers in real time. The platform securely integrates with Visa’s Order Insight and CE3.0, Mastercard’s Consumer Clarity and First Party Trust, and Amex’s Accelerated Dispute Resolution. It helps prevent unrecognized transaction disputes, reduce chargebacks and TC40 count, ensure VAMP compliance, and provides analytics for clear visibility into dispute trends and financial impact. The process works through three key actions: 

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Clarify

Deliver digital receipts and order details that help card holders recognize the purchase

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Redirect

Provide refund policies and merchant contact details so issuers can guide customers to the merchant for resolution.

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Protect

Enable liability shift through Visa’s CE3.0 and Mastercard’s First Party Trust to reduce chargeback risk and strengthen compliance. 

The CBG Difference

Order Intelligence combines real-time network integrations, secure automation, and actionable analytics to prevent disputes, protect revenue, and strengthen issuer collaboration. 
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Ready to Start Recovering Revenue?