Prevention

Prevent chargebacks with Enhanced Smart Prevention AlertsTM and Order Intelligence. Protect your merchant accounts and reduce your chargeback ratio by gaining access to the industry's largest alert networks and the most effective pre-dispute intervention tools, while also staying ahead of evolving requirements under the Visa Acquirer Monitoring Program (VAMP).

 

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Alerts Dashboard

 

Enhanced Smart Prevention AlertsTM

Don’t settle for generic solutions. With Enhanced Smart Prevention Alerts™, you benefit from expert oversight that catches the alerts that automation-only systems miss, such as partial disputes and mismatched transaction dates. Combined with access to the world’s largest alert networks, you get more comprehensive coverage than any other provider. Prevent more chargebacks, keep your VAMP ratios low, and maintain compliance.

Features Overview

  • VAMP Readiness: VAMP ratio monitoring by MID, early warning notifications, and prevention tools that keep ratios low. 
  • Expert Oversight: Our experts identify notifications that automated systems might miss, such as partial disputes. 
  • Optimized Data Exchange: Seamlessly integrated technology for smooth onboarding and efficient data exchange. 
  • Seamless Enrollment: We manage your enrollment with service providers for smooth integration. 
  • Quarterly Reporting: Detailed reports to track and improve your chargeback management. 
  • Cost Efficiency: Receive immediate refunds for all eligible duplicate alerts.


  • MID Risk Monitoring: Ongoing risk monitoring by MID to proactively manage potential issues, including TC40, TC15, and TC05 tracking.
  • Customizable Alerts: Disable types of alerts that don’t contribute to prevention; configure what works for you. 
  • Fully Managed Alerts: We handle the entire alert process, from receipt to resolution, so you don’t have to. 
  • Simple Rule Sets: Easily manage and adapt your rules to fit your business goals. 
  • Tailored Strategies: Implement custom alert response strategies instead of blanket refunds. 
  • Maximum Coverage: Authorized reseller of Verifi CDRN and Ethoca alerts. 


Order Intelligence

Chargeback Gurus’ Order Intelligence delivers real-time transaction data directly to issuers at the point of inquiry or dispute. It integrates Visa’s Order Insight and CE3.0, Mastercard’s Consumer Clarity, and Amex Dispute Resolution into one platform for maximum efficiency. These tools help prevent disputes caused by customer confusion, protecting revenue and reducing both chargebacks and TC40 reports to ensure compliance with VAMP.
OI Screenshot

Ready to Start Preventing Chargebacks?